Acknowledgements 

Watch a 1-min demo of Acknowledgements 

What's covered in this article

• What are Acknowledgements?
• Turning on acknowledgement
• Customising acknowledgement wording
• What users and assessors see
• Where admins and managers see Acknowledgements
  
  

What are Acknowledgements?

Acknowledgements let you ask a named person to formally confirm they've read and understood a piece of content. They type their name against wording you control, and eduMe keeps a permanent record of who signed, exactly what they agreed to, and when.

They're designed for content that needs formal sign-off - things like a new policy, an employee handbook, a procedure change, or an assessor's judgement of someone's competence - where a view or completion on its own isn't enough evidence.

Acknowledgements can be added to documents in Resource Hub and to In Person Assessments. They work slightly differently on each:

Every acknowledgement record captures the exact wording the person saw, their typed name, the time they signed, and signing details such as their login session, device and connection. Records are written once and can never be edited, and a cryptographic fingerprint lets you show they haven't been altered.

Best practice

To get the most out of Acknowledgements:

• Only require acknowledgement on content that genuinely needs formal sign-off. If every document needs a signature, people start signing without reading.
• Set acknowledgement wording that matches what you need people to confirm, so the record shows exactly what they agreed to.
• Check outstanding document acknowledgements by team or site regularly, as these don't block completion.
• Use a broadcast to announce new policies or procedure changes, and again to chase anyone who hasn't signed yet.

Turning on acknowledgement

Acknowledgement is set on each individual document or assessment, so it's only required where you turn it on.

For an In Person Assessment

1. Navigate to the Learning tab in the admin panel.
2. Select the In Person Assessments tab.
3. Open the assessment you want to edit.
4. In your final slide, turn on acknowledgement and save your changes.

💡 For In Person Assessments, you can require acknowledgement, evidence capture, or both - depending on how much the sign-off carries.

For a document

1. Navigate to the Document tab in the admin panel.
2. Turn on acknowledgement in the specific file that you'd require a signature for, then save your changes.

Customising acknowledgement wording

You control the wording people sign against. It can be set separately for each group and each content type - for example, stricter wording for safety policies in one group than for general handbooks in another.

1. Choose the group and content type.
2. Enter your wording and save.

If you don't set your own wording, eduMe shows a default statement in the user's own language.

💡 Changing the wording only affects new acknowledgements. Existing records always keep the exact wording the person saw when they signed.

What users and assessors see

When acknowledgement is turned on, the signer sees a pop-up showing exactly what they're confirming.

• Users see it after viewing the document.
• Assessors see it when they complete the assessment.

They read the wording, type their name - which appears in a handwriting-style font, like a signature - and confirm. It only takes a few seconds, and it's a deliberate action rather than a checkbox that could be ticked by accident.

Where admins and managers see Acknowledgements

• In Person Assessments: assessor acknowledgements appear in the Performance Dashboard alongside the assessment result, showing who signed, when, and the wording they agreed to.
• Documents: document acknowledgements appear in reporting as their own column, showing who has and hasn't acknowledged each document.

The most useful view is outstanding acknowledgements by team or site - that's the list someone needs to follow up on.