Learner authentication via one time password (OTP)

One time password (OTP) allows for quick and easy learner authentication via an OTP link or QR codes.



  • Contact support@edume.com to ensure OTP is enabled for your group
  • User details must be uploaded within the group OTP is enabled


💡 Links can be sent at a course or knowledge hub level

For admins

Once OTP has been enable:

  1. Click on the Learning tab and select the course you would like distribute
  2. Click on Delivery and ensure you have assigned the course to the correct team/s and click on Deliver this course
    Screenshot 2024-01-11 at 12.26.57
  3. From the right side delivery bar
    • click on Copy link if notifying teams via normal distributions channels
    • click on Download QR code if distributing from a physical location, eg. employee break room in a retail shop
      Screenshot 2024-01-21 at 21.04.26

For learners

  1. After scanning a QR code or clicking on the OTP link, learners will be prompted to enter a phone number of email address for verification and click Next
    Screenshot 2024-01-21 at 20.57.33
  2. If a phone number was entered, the learner will receive a text message with the OTP code which will auto populate the field shown in the image below (if the learner opens the initial link on a same device they received SMS at)
    Screenshot 2024-01-21 at 21.00.10
  3. If the learner entered an email, they will receive an email with their code to enter, as well as a unique passwordless link which takes them straight to the course or Knowledge Hub.
    Screenshot 2024-01-21 at 20.58.54
  4. Once the code is entered, the learner will be taken directly to the desired course or knowledge hub
  5. Any courses that the learners team is assigned to, will automatically appear without needing further authentication
  6. The learner will remain logged in, on the same device, unless the log out or they logged in via an incognito browser tab, and can request a new OTP