Multi-language Support

eduMe's Multi-language Support feature provides a simple solution to rolling out one course in multiple languages to meet the linguistic needs of your workforce.

 

Multi-language Courses are currently not available for eduMe App users

What's Covered

The benefits of offering courses in multiple languages

How does Multi-language Support work in eduMe?

How to set up Multi-language Courses

How to edit Multi-language Courses

Multi-language Course links


The benefits of offering courses in multiple languages

Ensuring learners have access to training in the language they speak reduces barriers to comprehension, allowing everyone to actively take part in and benefit from the same learning content.

eduMe's Multi-language Support feature provides a simple solution to create, deliver and track one course across multiple languages.

Reach your multilingual learners within the same market

Create training content that caters to the diverse language needs of your learners within the same market.

Share one course, localised across multiple markets

Localise your course to deliver the same content across multiple markets, all while managing it within one Group.

 

How does Multi-language Support work in eduMe?

We'll use a translation spreadsheet to capture the course content in all your chosen languages. Here's an example of how this looks. Once this is uploaded and your course is published, learners will be able to access their course in a predetermined or self-selected language.

 

How to set up Multi-language Courses

Remember: Finish creating your course in one language before moving on to multi-language variants. This will make it easier to see where you need to add translations to your content

  1. If you are an eduMe Web user and you would like to enable this feature on your account, please reach out to your CSM or eduMe Support via  and specify which Groups you would like this feature turned on for
  2. Next, create your course activities and ensure these are all set to ‘Ready’
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  3. Navigate to the Multi-language tab for your course and click ‘Generate spreadsheet’ to create a link to the translation spreadsheet
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  4. In the spreadsheet, add your language variants. Include the ISO language code (for example, es for Spanish) in the top row and enter your translations into each relevant cell
  5. The translation spreadsheet will sync with changes that are made to the original course in the admin panel:
    1. New content added will have empty cells for additional languages
    2. Updates to existing content will be highlighted in orange with the note CHECK_TRANSLATIONS

Remember: Check you’re happy with the formatting style and emojis of any translated text. We use markdown syntax for formatting (just like in the admin panel e.g. ‘**bold**’ ‘_italics_’)

  • Once your translations have been added and you’re ready to apply them to your course, send a request to support@edume.com, including:
    • Your name and company name
    • Your course name (a link will be fine!)
  • Once our team has imported your translations, we will notify you and the course will be ready to share with learners as a multi-language course. You’ll be able to see which courses have multi-language enabled by looking at the course card in the Learning tab

⚠️ Please note: Once your translations are imported, editing of the multi-language course will be disabled in the eduMe admin panel.

Make sure your content is finalised before requesting the import. For guidance on making edits to multi-language courses, please see the below guidance here


How to edit Multi-language Courses


If you already have a multi-language course set up and you’d like to make edits, please follow the below guidance.

I’d like to edit my translations

To edit your existing translations, please follow the steps below:

  1. In your translation sheet, make your changes to the translated text. Highlight the changes you’ve made by using the ‘Fill color’ tool
  2. Send a request to support@edume.com, including:
    • Your name and company name
    • Your course name
  3. Our team will import your updated translations. We’ll notify you once this is done

⚠️ Please note: You cannot make edits to the default language content in the translation sheet. Please only edit your translated content

I’d like to add or remove content from all language variants

For larger edits and changes to course content, send a request to support@edume.com, including:

  • Your name and company name
  • Your course name
  • A quick overview of the changes you’d like to make

From here, the Support team will assist you in making your required changes.

Remember: Adding new content to a course or course activity may impact your learners’ course completion status

 


Multi-language Course links

Multi-language Courses can be distributed to learners like any other course via SSUSSO and Seamless links. We offer a few customisation options for links that give you the flexibility to decide the best delivery method for your learners.

The base part of your link will be available in the Delivery tab of your chosen course. Just click the 'Copy link' icon for the relevant team, and select your desired link type from the list.

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Language Selector customisation

We offer three different language selector options for learners to access their Multi-language Course. For SSU and SSO access, learners will first be taken to a landing page to sign in before they head to a selection page/course (please note this landing page will only be available in the default language and is not customisable).

Let's take a look at how you can create and share each of these.

1. Self-select Language (Default)

Learner experience: Head to a full screen language selection page with no pre-selected language.

Example of self-select screen for learners

Admin requirements: No additional parameters need to be added to the link.

Example of URL: https://learn.edume.com/w/m/234235?g=18385

 

2. Predefined Language

Learner experience: Head straight to the course with a predefined language set up. A language selector icon is available in the top left of the first screen, allowing learners to choose another language if desired.

Example of predefined language learner screen

Admin requirements: The cLang parameter must be included in the link shared with the learner.

Example of URL for a course where Portuguese is set as the predefined language: https://learn.edume.com/w/m/234235?g=18385&cLang=pt

 

To hide the language-selector icon, add an additional langSelector parameter and set to hidden

Example of URL for a course delivered in Portuguese with the language-selector icon hidden:

https://learn.edume.com/w/m/234235?g=18385&cLang=pt&langSelector=hidden

 

3. Pre-selected Language

Learner experience: Head to a full screen language selection page with a pre-selected language.

Example of pre-selected language learner screen

Admin requirements: The cLang parameter must be included in the link shared with the learner and an additional parameter, langSelector must be set to upfront.

Example of URL for a course with English as the pre-selected language: https://learn.edume.com/w/m/234235?g=18385&cLang=en&langSelector=upfront

Changing the language parameter

You can adjust the cLang query parameter depending on what language you want your learners to see when they access the course link.

Here's an example of how this can look (where the language displayed to the learner is controlled by changing the cLang query parameter, so in this example, Portuguese):

Self Sign-Up / SSO: https://learn.edume.com/w/m/234235?g=18385&cLang=pt

Seamless: https://learn.edume.com/e/d?g=18385&e=userId&sig=ZjI0MjM0MjNl=&cLang=pt


FAQs

Q: Where can I download Multi-language Course reports?

A: Multi-Language Course Reports are available from the Reports tab. Head to your MLS course and click "view course report" then "download report" to download a CSV of your course. In the downloaded report, you'll see user completion data, along with the language the user completed the course in. 

Q: Will learners' language preferences be saved for their next course?

A: Yes, if a learner has selected a specific language in a Multi-language Course, this preference will be remembered for the next time they access another Multi-language Course.