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Resource Hub

Keep your company's documents within easy reach, right alongside your courses.

What's in this article?

What is Resource Hub?

Resource Hub brings your company's documents - SOPs, policies, PDFs, and other reference material - into part of the eduMe experience, so your frontline teams have one place for both training and the documentation they need on the job.

Instead of documents living in disconnected systems - email, an intranet, a shared drive nobody can find things in - Resource Hub syncs documents straight from your connected cloud drive into eduMe. Once synced, they become searchable with AI and sit alongside the rest of your enablement materials as part of a single, centralised enablement experience.

What you can do with Resource Hub

  • Sync documents automatically from a connected cloud drive, rather than uploading and managing files manually
  • Organise documents into folders, using tags that mirror your existing Drive folder structure
  • Control who sees what - document visibility is set by audience, using the same permission model you already use for courses, guides, checklists and pathways
  • Give learners a dedicated Document Library, where they can browse the folders and documents they've been given access to from within their Knowledge Hub
  • Get instant, sourced answers - eduMe's AI Chatbot can surface answers directly from your synced documents, with a link back to the original source so learners can dig deeper

How it works

  1. Connect your cloud drive (Google Drive is supported at launch)
  2. Your Drive folders sync into eduMe automatically as tags, so your document library mirrors the folder structure you already use - no need to recreate it from scratch
  3. Assign visibility of folders to an audience, just as you would with a course or Guide, to control which teams, roles, or locations can see them
  4. Each frontline worker sees only the folders and documents relevant to them in their Document tab, under ‘Discover’ within their Knowledge Hub

Resource Hub is rolling out gradually. If you don't see it in your admin panel yet, reach out to your Customer Success Manager to have it enabled for your account.

Good to know

  • At launch, document engagement tracking (such as read confirmation or completion) isn't yet available - this is planned for a future update
  • Synced documents are visible to eduMe's support team, so we can help you troubleshoot sync issues faster
  • If AI Chatbot is enabled for your account, it will draw on your synced documents when answering learner questions, always linking back to the source document

Want the bigger picture on how Resource Hub fits into eduMe? Learn more here.