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Ask AI (Learner Chatbot)

Give your users access to instant answers from your own training content – just ask!

What's covered in this article?

Ask AI Benefits

⚡ Faster Answers – Users get answers in seconds, without needing to remember course names or navigate menus.

🔄 Training That Keeps Working – Content stays useful long after a course is completed, so users can refresh their knowledge in the moment of need.

📉 Lower Support Burden – Managers and trainers spend less time answering repetitive questions.

🎯 Tailored Responses – Each user only receives answers based on content they are assigned or have visibility of.

🌍 Frontline-Friendly – Quick, simple, multilingual access to knowledge for global frontline teams.

🔒 Secure by Design – Ask AI only answers from your eduMe content and does not search the wider internet. eduMe does not use your content to train third-party AI models.

How Ask AI Works

  1. A user taps the Ask AI button in their Knowledge Hub and types a question in natural language, e.g. "How do I clean the inside of the coffee grinder?"
  2. Ask AI searches across the training content that user is allowed to see – courses (including lesson text and video transcripts), guides and, if enabled, synced company documents.
  3. Ask AI returns a clear, contextual answer, with links back to the source content so the user can go deeper.

Content Ask AI can answer from

  • 📘 Courses – lesson text and transcripts from any videos inside them
  • 📑 Guides
  • 📄 Company documents (PDFs) – synced from Google Drive or SharePoint (optional, see below)

Note: New or edited content is processed for Ask AI when it is published. If you've just updated a course, republish it to make sure Ask AI is using the latest version.

Getting Ask AI Set Up

🤔 Not sure if Ask AI is available to you? Ask your CSM if this is included in your current product package.

Requirements

  • Your users will need published content assigned to them (or visible to them) for Ask AI to have something to answer from.
  • Video subtitles/transcription should remain enabled so that video content can be included in answers.

Steps

  1. Contact your Customer Success Manager – Let them know you'd like Ask AI enabled. If you'd like to trial it with a small group of admins first, they can help you plan this.
  2. Check your content is published – Make sure the courses and guides you'd like Ask AI to use are published and assigned to the right teams.
  3. Let your users know – Share with your teams that they can now ask questions and get instant answers from their training.

Using Ask AI as a User

  1. Open your Knowledge Hub and tap the Ask AI button at the bottom of the screen. It's available from the For you, Checklists and Discover tabs.
  2. Type your question in everyday language and send it.
  3. Read the answer, and tap any linked course, guide or document to find out more. Documents open in a viewer over the chat, so you can close them and carry on with your conversation.
  4. Use the 👍 / 👎 buttons to let us know whether the answer was helpful.

Tip: Ask AI works best with specific questions, e.g. "What should I do if a customer's card is declined?" rather than "payments".

FAQs

Where does Ask AI get its answers from? Ask AI only answers from your organisation's eduMe content (courses, guides and, if enabled, synced company documents via Resource Hub) that the user has access to. It is designed not to answer from general internet sources.

Can users see content they haven't been assigned? No. Each user only receives answers based on content they are assigned or have visibility of. This includes company documents – Ask AI follows the same visibility rules as the Documents list in the Knowledge Hub.

Are Ask AI's answers always correct? As with any AI tool, answers may occasionally contain inaccuracies. Ask AI includes links back to the source content so users can check the original material.

Can I see what my users are asking? Yes. Your Customer Success Manager can set up a regular report of the questions your users ask Ask AI, so you can spot trends and identify knowledge gaps.

Can I control which folders are shared with Ask AI? Yes. You choose which folders are shared when setting up your Google Drive or SharePoint integration, and can change this at any time.

How is my data handled? User questions and answers are only processed to deliver the service. eduMe does not use your content to train third-party AI models.

Does using Ask AI count toward Monthly Active Users (MAUs)? Yes – using Ask AI counts as user activity, in the same way as completing content.