Content curation and visibility via Knowledge Hubs

Tailor training for specific job roles, and open up a library of relevant content that's accessible to all roles across your company, giving learners the opportunity to expand knowledge beyond role-specific training.

In this article

• What are Knowledge hubs?
• Sections
• Visibility
• What if I don’t create any sections or set section visibility?

Prerequisites ✅

You have at least one course created that can be added and made visible to users

What are Knowledge Hubs? 🙋‍♂️

Knowledge Hubs are collections of training content admins create for learners to access and revisit. You can share them via your preferred distribution method, or embed them into your app/relevant access point.

Knowledge Hubs give admins greater flexibility in curating and sharing content with users via sections and visibility, helping them easily find and explore the training that’s not only relevant but that could be of interest to them as part of a continuous learning strategy.

Getting started with your Knowledge Hub 🎓

Once you have created your course, and set your visibility rules (more on that later) at the course level you can begin to curate your Knowledge hub!

You can access the Knowledge Hub in two ways:

1. Click on Curate content on the Knowledge Hub from the Visibility (All) tab of a course; or
2. Click on Knowledge Hub from the Learning tab

Sections 📚

Sections allow you to better manage your content and set another layer of visibility, helping users navigate through content. Sections can vary depending on your use case, and can be tailored to suit your users’ needs. You may like to have sections focussing on policy and procedures, or on how to operate a piece of equipment. The possibilities are endless!

What's most important to understand is how visibility rules affect which teams have access to a piece of content and how that is displayed to them, which will be covered further in this article.

Creating a section 

1. Click +Add new section
2. Name the section and click Create section (note. you can change the title later on if needed)
3. Start adding courses or guides to your section by drag and drop, or by clicking the + on the course tile (note. only published content will appear to users)

Visibility 👀

Once you have set up your sections, you can then further customise users' access to content via section visibility rules.

Course level visibility

As you will have already done when creating your course, you will need to have first set visibility at the course level which then leads into your Knowledge Hub visibility and how courses will be shown to users’.

You can see in the screenshot below that Knowledge Hub content can be split between a For you tab, and an All content tab and where content appears will depend on your visibility rules.

 

A simple way to think of these tabs is:

• For you: Content that is directly related to a users job role and should be made a priority for them
• All content: Any course or guide that may not be critical knowledge, but good to know or something you may like users to have access to as part of a continuous learning strategy

The next step is to understand how a course or guide ends up in either tab. As mentioned earlier, visibility starts at the course level and how you set this will affect how it shows to the user. There are two options:

1. Make visible to all users: Selecting this option ensures that the course/ guide will appears in all users’ All content tab
2. Select teams: Selecting specific teams means only these teams will see that content in their All content tab

Section visibility

Once course visibility is set, section visibility then determines whether a course or guide appears in the For you tab. Go to the Knowledge Hub and click Section visibility where you will have three options:

1. All users in the group: choosing this option means that for example if Select teams were given visibility at course level, then these teams will see the course in the For you tab

2. Specific teams: this options limits visibility in the For you tab to these select teams and any other teams given visibility at course level will see this in the All content tab.

   For example.

   1. Customer Service course is made visible to all users (consisting of 4 teams in total)
   2. This course is added to the Customer Service section in the Knowledge hub where visibility is set to Specific teams and you select Team A and Team B
   3. Team A and Team B will see the course in the For you tab, and Team C and Team D will have access to the it via the All content tab.

3. No one. Will not show in either tab for any users

What if I don’t create any sections or set section visibility? 🤔

Not to worry. As mentioned above, these are optional and won’t hold you back from sharing content with your users, as long as you’ve set your course visibility.

Without any section visibility rules the Knowledge Hub will be presented as a single list of content, in alphabetical order, based on the visibility rules you have set at the course level.

In the example below, you will see that we have a selection of published courses and guides with varying course visibility rules. When previewing each team separately you will notice how the available content changes in line with these rules.